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Return & Refund Policy

If you are not satisfied with your purchase, simply return it for an exchange or a full refund*. You must inform us within 7 days once you receive your parcel and return your purchase for up to 14 days from the date of purchase.

All items purchased online are returnable (except for underwear due to hygiene purposes). We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 14 days.

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for a full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of products caused by customers. Once we have received your return at our office, we will credit you within 7 days of receiving the returned item.


* Exchange or full refund is not applicable for underwear due to hygiene purposes.

Please return your purchase to the following address

Sweet Mommy

No 33 Jln SS26/9,

Taman Mayang Jaya,

47301 Petaling Jaya,


017 6788 727

Frequently Asked Questions

1- What is your company operation time?

We operate from Monday – Friday, 9am–6pm. 

2- When can we expect to receive the parcel?

Once payment is made, we will dispatch the parcel within the same or the next working day. West Malaysia is expected to receive in 2-3 days. East Malaysia is expected to receive within 2-5 days. 

3- What is your company account number?




4- What is your company registration number?

Sweet Mommy Enterprise

201703253910 (002685811-M)

  We are always here to help  

If you have questions, please email to:

Or call our customer service team at 

+6 017-6788 727